Dell Dock Stop Working How Can a Get It Working Again

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Resetting a Dell TB16 Thunderbolt dock

Posted: Mar 11, 2019 15:03;
Last Modified: Apr 04, 2021 12:04

I have a TB16 Thunderbolt dock to act as a hub for my screens, internet, camera, so on. Over the last couple of years, I've come up to use two techniques for resetting information technology

Resetting from "bricked"

This one I discovered when the dock was "bricked" (i.eastward. completely dead and unresponsive). Only I utilize information technology quite often to reset the USB for peripherals (I have a real trouble adding tablets (WASCOM or Remarkable) or phones (Android) via USB via the dock: it somehow seems to kill the dock'due south ability to work with peripherals then I utilise this to reset information technology (while rebooting the computer)).

The original postal service:

This afternoon I came back from a meeting and my computer was hibernating and the dock was dead: no power light, no light on the Thunderbolt cable, no response to commands, and no screen, sound, or internet pass through.

Looked through the Dell troubleshooting guide and found cipher.

In a chat with a tech, they told me how to reset the dock (I don't see this anywhere obvious on the Dell site):

1. Unplug the dock from power and from the computer
2. Concur the power button on the dock downward for 45 seconds
3. Plug everything back in
4. Ability up.

That worked.

Resetting screens

Sometimes, my computer doesn't seem able to read or recognise screens through the dock (this often happens when I become the peripheral crash discussed above). Even after the estimator and dock accept been reset information technology doesn't seem to see the screens. What I exercise in that case is unplug and replug each of the cables going to the screen in turn. They start to work after that.

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